We understand that plans may change. Our cancellation and refund policy ensures transparency and fairness.

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1. Cancellations by the Customer

• More than 48 hours before the tour: Full refund.

• 24–48 hours before the tour: 50% refund.

• Less than 24 hours before the tour: No refund.

• No-shows: No refund under any circumstance.

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2. Late Arrivals

If the customer arrives late for:

• Hotel pick-up, or

• Catamaran boarding

The tour may depart without them. No refunds will be issued.

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3. Cancellations by Punta Blue Fun Destination

A full refund or rescheduling option will be offered if Punta Blue Fun Destination must cancel due to:

• Bad weather

• Mechanical issues

• Safety concerns

• Operational factors beyond our control

The customer may choose between:

• Rescheduling the tour

• Receiving a full refund

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4. Refund Processing Time

Refunds may take 3–7 business days depending on the payment method.

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5. Non-Refundable Payments

The following are not refundable:

• Processing fees

• Optional add-ons (food upgrades, champagne, additional hours) previously prepared or reserved

• Third-party transaction fees